How to File an Online Complaint Against an Auto Rickshaw in India (RTO & Police Process – 2025 Guide)
Faced misbehavior, overcharging, or lost items during an auto rickshaw ride? You have the legal right to file a complaint. This 2025 guide explains how to file an online complaint against an auto rickshaw driver in India through RTO and city police portals.
🚨 When Should You File a Complaint?
- Overcharging or refusal to use the meter
- Misbehavior or abuse by the driver
- Lost items (wallet, phone, bags, etc.)
- Refusal to go to a particular destination
Make sure you note the auto rickshaw number (e.g., MH-02-AB-1234), location, time, and if possible, take a photo of the number plate.
📲 How to File an Online Complaint – Step-by-Step
1. Use the City RTO or Transport Complaint Portal
Every state or city RTO has an official complaint channel. Below are some major links:
- Mumbai RTO Complaint: transport.maharashtra.gov.in
- Delhi Traffic Police: traffic.delhipolice.gov.in
- Bangalore RTO: transport.karnataka.gov.in
- Pune Transport Portal: pune.trafficpolice.gov.in
Details You’ll Need:
- Auto number
- Date & time of incident
- Location (pickup & drop)
- Description of the issue
2. File a Complaint via Police Helpline or WhatsApp
Many city police departments now accept complaints via WhatsApp or helpline numbers:
- Mumbai Police WhatsApp: +91-8169 994 100
- Delhi Police Helpline: 1095 / 011-25844444
- Bangalore Police Public Eye: Use the mobile app “Public Eye”
📷 Share clear photo evidence (if available) along with your complaint text.
📢 Real Case Example (Mumbai)
In January 2024, a Mumbai commuter filed a WhatsApp complaint after a rickshaw driver refused to go to Dadar and used abusive language. Within 48 hours, the transport department identified the vehicle and issued a warning. Some drivers even face fine or licence suspension under MV Act 1988.
⚖️ What Action Can Be Taken Against Auto Drivers?
- Fine or penalty for overcharging or meter tampering
- Warning letter or show-cause notice via RTO
- Licence suspension (in repeat offence)
💡 If a police FIR is needed (for theft, violence, or serious abuse), file it at your nearest police station with evidence.
📥 Complaint Through MoRTH or Grievance Portal
Still not resolved? File at the national level:
Under grievance type, choose “Transport Service Complaint” and describe your issue.
🧾 Rights of Passengers in India
- Driver must go to any destination within city limits
- Fare must be by meter (unless fixed fare zone)
- Passenger can ask for complaint book from driver
- You are allowed to take a photo of vehicle number for reporting
Violation of these can be reported directly to RTO or traffic department.
🔚 Conclusion
Don’t ignore bad auto rickshaw experiences. You have every right to file a complaint and take legal action. Your small report today may help hundreds tomorrow. Use the online complaint portals, WhatsApp helplines, or call RTO support to raise your voice.
For more RTO-related help, visit RTO India Help – your complete guide for transport services in India.
