How to File an Online Complaint Against an Auto Rickshaw in India

How to File an Online Complaint Against an Auto Rickshaw in India (RTO & Police Process – 2025 Guide)

Faced misbehavior, overcharging, or lost items during an auto rickshaw ride? You have the legal right to file a complaint. This 2025 guide explains how to file an online complaint against an auto rickshaw driver in India through RTO and city police portals.

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🚨 When Should You File a Complaint?

• Overcharging or refusal to use the meter
• Misbehavior or abuse by the driver
• Lost items (wallet, phone, bags, etc.)
• Refusal to go to a particular destination

Make sure you note the auto rickshaw number (e.g., MH-02-AB-1234), location, time, and if possible, take a photo of the number plate.

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📲 How to File an Online Complaint – Step-by-Step

1. Use the City RTO or Transport Complaint Portal

Every state or city RTO has an official complaint channel. Below are some major links:

• Mumbai RTO Complaint: transport.maharashtra.gov.in
• Delhi Traffic Police: traffic.delhipolice.gov.in
• Bangalore RTO: transport.karnataka.gov.in
• Pune Transport Portal: pune.trafficpolice.gov.in

Details You’ll Need:

• Auto number
• Date & time of incident
• Location (pickup & drop)
• Description of the issue

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2. File a Complaint via Police Helpline or WhatsApp

Many city police departments now accept complaints via WhatsApp or helpline numbers:

• Mumbai Police WhatsApp: +91-8169 994 100
• Delhi Police Helpline: 1095 / 011-25844444
• Bangalore Police Public Eye: Use the mobile app “Public Eye”

📷 Share clear photo evidence (if available) along with your complaint text.

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📢 Real Case Example (Mumbai)

In January 2024, a Mumbai commuter filed a WhatsApp complaint after a rickshaw driver refused to go to Dadar and used abusive language. Within 48 hours, the transport department identified the vehicle and issued a warning. Some drivers even face fine or licence suspension under MV Act 1988.

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⚖️ What Action Can Be Taken Against Auto Drivers?

• Fine or penalty for overcharging or meter tampering
• Warning letter or show-cause notice via RTO
• Licence suspension (in repeat offence)

💡 If a police FIR is needed (for theft, violence, or serious abuse), file it at your nearest police station with evidence.

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📥 Complaint Through MoRTH or Grievance Portal

Still not resolved? File at the national level:

• PG Portal – Central Govt Grievance
• Parivahan.gov.in – Ministry of Road Transport

Under grievance type, choose “Transport Service Complaint” and describe your issue.

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🧾 Rights of Passengers in India

• Driver must go to any destination within city limits
• Fare must be by meter (unless fixed fare zone)
• Passenger can ask for complaint book from driver
• You are allowed to take a photo of vehicle number for reporting

Violation of these can be reported directly to RTO or traffic department.

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🔚 Conclusion

Don’t ignore bad auto rickshaw experiences. You have every right to file a complaint and take legal action. Your small report today may help hundreds tomorrow. Use the online complaint portals, WhatsApp helplines, or call RTO support to raise your voice.

For more RTO-related help, visit RTO India Help – your complete guide for transport services in India.

Lost and Found Wallet in Auto Rickshaw

Lost and Found Wallet in Auto Rickshaw – Mumbai Guide (2025)

Have you lost your wallet while traveling in an auto rickshaw in Mumbai? Don't worry, you're not alone. Every day, many commuters misplace their belongings in autos, but with the right steps, you have a chance to get them back. This blog post explains exactly what you should do if your wallet is lost in an auto rickshaw in Mumbai.

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🚨 Step-by-Step: What to Do If You Lost Your Wallet in an Auto Rickshaw

1. Recall the Details Immediately

• Try to remember the auto rickshaw number (MH-02, MH-01 etc.)
• Note the location and time where you boarded and got off
• Was there any receipt? Did you pay online (UPI, PayTM)?

2. File a Police Complaint (Non-Cognizable)

Visit the nearest local police station and file a non-cognizable complaint for lost wallet. This helps:

• Protect you in case of misuse of your ID cards
• Help track if someone turns in your wallet

Important Documents to Mention:

• Driving Licence
• Aadhar Card / PAN Card
• ATM/Debit/Credit Cards
• Cash (if any)

3. Call Mumbai RTO or Lost Property Cell

Mumbai RTO does not directly handle lost wallets, but you can report the rickshaw number if you have it. Contact:

Andheri RTO (MH-02)
Phone: 022-2636 3366
Address: Andheri West, Mumbai

Wadala RTO (MH-01)
Phone: 022-2414 6959
Address: Wadala, Mumbai

Also check with the RTO Complaint Section if the rickshaw driver has deposited any lost item.

4. Register Complaint on Mumbai Police Portal

You can file a lost article complaint online via Mumbai Police website:

🔗 https://mumbaipolice.gov.in

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📢 Real Case: Lost Wallet Returned in Mumbai Auto

In March 2024, a student lost his wallet in an auto near Bandra. Thanks to a UPI receipt and quick response on Twitter tagging Mumbai Police, the wallet was returned within 48 hours. The honest auto driver was appreciated publicly. Always try to pay digitally – it leaves a trace!

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💡 Tips to Avoid Losing Wallets in Autos

• Use UPI/PayTM to leave a trace
• Always check seat before getting down
• Use wallet trackers (like AirTag or Chipolo)
• Keep essential IDs scanned in your phone

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🔒 What If Your Driving Licence Was in the Wallet?

Don’t panic. Apply for a duplicate licence through the duplicate driving licence process. You’ll need the police complaint copy and basic ID proofs.

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📞 Important Contacts

• Dial 100 – Emergency Helpline
• Mumbai Police Lost Property Cell – Available via Police Station
• Auto Rickshaw Union – Ask if nearby driver submitted the wallet

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🔚 Conclusion

Losing a wallet is stressful, especially in a busy city like Mumbai. But staying calm, filing the correct complaint, and following the right channels can increase your chances of recovering it. Always keep digital backups and pay via UPI for traceability. If you need help replacing your driving licence or ID, visit our other RTO India Help guides.

From Dealership to RTO: The MG EV Owner’s Real India Journey

⚡🇮🇳 Bought an MG EV? Don’t Skip These RTO Rules or You’ll Regret It! (2025 Guide)

🚘 Introduction: EV Dreams, RTO Realities

MG has made electric cars stylish, smart, and surprisingly affordable in India. Whether it’s the MG ZS EV or the compact MG Comet EV, buyers are going electric faster than ever.

But here’s what most MG EV buyers don’t know:

“Even your high-tech EV has to follow old-school RTO rules. And if you ignore them, you’ll be stuck in paperwork faster than your EV can go 0 to 60!”

🧑‍🔧 Real Case Study – MG Comet, Green Plate, and a Shocking Delay

Name: Zeeshan Iqbal
City: Navi Mumbai, Maharashtra
Car: MG Comet EV
Year of Purchase: 2024

Zeeshan was thrilled to get his MG Comet — compact, cool, and eco-friendly. But he didn’t realize that his dealership delayed the green number plate process.

Result? Zeeshan was fined ₹5000 for driving without a valid permanent registration within 30 days. His car had a temporary number and dealership stickers — but RTO systems flagged him for non-compliance.

“I thought it was automatic. It’s an EV after all. But no one told me I still need to manually visit the RTO or follow up with the dealer.”

📑 What RTO Rules Still Apply to MG EV Owners?

RTO Requirement	Applies to MG EV?
RC Registration with RTO	✅ Yes
Green Number Plate Approval	✅ Yes
Permanent Registration (within 30 days)	✅ Yes
Road Tax (state-wise exemption)	⚠️ Depends
Valid Driving Licence	✅ Yes
Insurance + Fastag	✅ Yes
Battery Warranty Upload (in some RTOs)	⚠️ Yes

📌 MG EV Owners: Avoid These Common Mistakes

• Assuming dealership will complete all RTO work – Always ask for the status of your permanent RC and number plate.
• Not checking EV-specific state subsidy process – Many subsidies are linked to RTO approval + Aadhaar KYC.
• Skipping insurance or Fastag because it’s 'just an EV' – These are legally mandatory for all vehicles.
• Thinking no PUC = no paperwork – PUC may not be needed, but re-registration, transfer, and insurance are.

⚙️ Tech-Savvy, But Still Government-Savvy?

MG EV buyers are often first-time EV users — tech lovers who expect everything to be automatic. But Indian RTO systems are still semi-digital, and delays can happen. So always:

• ✅ Track your application status online: parivahan.gov.in
• ✅ Follow up with dealer if RC/number plate is pending
• ✅ Save copies of all SMS/emails from RTO and MG
• ✅ Apply for subsidy separately (check your state’s EV policy)

🔗 Related Reads:

• How to Get Green Number Plate for Your EV in India
• RC Delay? What to Do If Your EV Isn't Registered in 30 Days
• How to Transfer an MG EV to Another Owner

🧠 Final Thought

MG EVs are fun, fast, and futuristic — but the rules governing them are still grounded in today’s RTO reality.

Be a smart EV owner. Know your rights, and follow the steps. Or like Zeeshan, you’ll be fined even before you finish your first electric road trip!